Privacy Policy.

Effective Date: August 17, 2026

OnCall Home Co. ("OnCall," "we," "our," or "us") respects the privacy of our clients, prospective clients, website visitors, and others who interact with our company.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request an estimate, schedule service, communicate with our team, make a payment, or otherwise interact with OnCall Home Co.

1. Information We Collect

We may collect information including:

• Name
• Property or service address
• Billing address
• Email address
• Telephone number
• Project and service information
• Appointment and scheduling information
• Estimates, quotes, invoices, and payment records
• Communications with our team
• Photos and videos related to a property or project
• Website usage and analytics information
• Information voluntarily provided through website forms, email, text message, telephone, or other communications

We may also collect information necessary to provide requested services, prepare estimates, document existing conditions, complete work, administer warranties, and maintain project records.

2. Payment Information

Payments may be processed through third-party payment processors and business-management platforms.

OnCall Home Co. generally does not directly store complete credit or debit card numbers when payments are processed through third-party providers.

Those providers maintain their own privacy and security practices.

3. How We Use Information

Information collected by OnCall Home Co. may be used to:

• Respond to inquiries
• Schedule appointments
• Prepare and deliver estimates and proposals
• Perform contracted services
• Communicate regarding projects and appointments
• Process payments
• Send invoices and receipts
• Manage customer accounts and project records
• Provide warranty or service-related support
• Improve our services and customer experience
• Maintain internal business and accounting records
• Protect our company, customers, employees, vendors, and property
• Comply with applicable legal and regulatory requirements
• Send service reminders, follow-up communications, or marketing communications where permitted by law

4. Text Messages, Calls, and Email

By providing your contact information, you authorize OnCall Home Co. to contact you regarding inquiries, estimates, appointments, projects, invoices, warranty matters, and other service-related communications.

Communications may occur by telephone, email, or text message.

Where required by law, separate consent may be requested for promotional or automated marketing communications.

You may request to stop receiving marketing communications at any time. Service-related communications necessary to manage an active inquiry, project, account, payment, or warranty may still be sent as appropriate.

Message and data rates may apply to text communications.

5. Project Photography and Documentation

OnCall Home Co. may photograph or record areas of a property before, during, and after work.

Project documentation may be used for purposes including:

• Documenting existing conditions
• Project planning
• Quality control
• Progress documentation
• Vendor and team coordination
• Warranty documentation
• Training
• Resolving questions or disputes

Any use of project photographs or video for advertising, social media, website portfolios, or other public marketing purposes will be handled according to the applicable customer agreement, authorization, or consent.

We seek to avoid publicly displaying personally identifying information, addresses, family photographs, security information, or other sensitive personal information when project imagery is used for marketing.

6. Website Information, Cookies, and Analytics

Our website may use cookies and similar technologies to understand website traffic, measure advertising performance, improve website functionality, and understand how visitors interact with our content.

Third-party services such as analytics providers, advertising platforms, scheduling systems, and website providers may collect information according to their own privacy policies.

Visitors may be able to control certain cookies through their browser or device settings.

7. Third-Party Service Providers

OnCall Home Co. may use third-party providers to operate our business, including providers for:

• Customer relationship and project management
• Scheduling
• Payment processing
• Accounting
• Financing
• Email and text communications
• Website hosting
• Analytics
• Advertising
• Electronic signatures
• File and photo storage

We may provide these companies with information reasonably necessary for them to perform services on our behalf.

8. Vendors and Trade Partners

OnCall Home Co. may use employees, independent contractors, subcontractors, vendors, suppliers, and other trade partners in connection with our services.

Relevant customer and project information may be provided to these parties when reasonably necessary to estimate, schedule, coordinate, supply, or complete work.

9. Financing

If financing is offered or requested, financing applications may be processed by an independent third-party financing provider.

Information submitted directly to a financing provider is subject to that provider's terms and privacy policy.

OnCall Home Co. does not make lending decisions unless expressly stated otherwise.

10. Sharing of Personal Information

OnCall Home Co. does not sell personal information for monetary consideration.

We may disclose information when reasonably necessary to:

• Provide requested services
• Process transactions
• Coordinate projects
• Work with our professional advisors and service providers
• Protect legal rights or property
• Prevent fraud or misuse
• Comply with applicable laws, subpoenas, court orders, or governmental requests
• Complete a merger, acquisition, sale, restructuring, or similar business transaction

11. Information Security

We use reasonable administrative, operational, and technical measures intended to protect information under our control.

No internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

12. Data Retention

We may retain customer, project, financial, photographic, warranty, and communication records for as long as reasonably necessary for legitimate business purposes, warranty administration, accounting, insurance, dispute resolution, and legal compliance.

13. Your Choices

You may contact us to request that we update or correct certain personal information maintained by OnCall Home Co.

You may also request to opt out of eligible marketing communications.

Certain records may need to be retained for contractual, financial, warranty, insurance, or legal purposes.

14. Children's Privacy

Our services are intended for homeowners, property owners, and other adults seeking property-related services.

Our website and services are not directed toward children, and we do not knowingly seek to collect personal information from children through our website.

15. External Websites

Our website may contain links to websites or services operated by other companies.

OnCall Home Co. is not responsible for the privacy practices or content of independent third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The version published on our website with the most recent effective date will be the current version.

17. Contact Us

Questions regarding this Privacy Policy may be directed to:

OnCall Home Co.
Greater Indianapolis, Indiana
Email: hello@oncallhomeco.com
Phone: 765.660.1755

One Call. We Handle It All.